Terms & Conditions

1. Staycaee Unit 

Tenant’s use of the Unit during the Term will, at all times, be in accordance with this Agreement. Tenant acknowledges that Staycaee may be the owner of some or all of the furniture and furnishings within the Unit, but that the Unit and the building in which the Unit is situated (the “Building”) are owned by a third party (“Landowner”). 

2. Additional Charges

Tenant shall pay any Additional Charges listed in the Agreement, such as utility fees, refuge tax as and when due.

3. Deposit

Staycaee shall hold the Deposit during the Term as security for Tenant’s performance of Tenant’s obligations under the Agreement. At the conclusion of Tenant’s occupancy of the Unit, Staycaee may, but will have no obligation to, retain and use the Deposit as allowed by applicable law including, to the extent permitted by law, for purposes of (i) the cleaning of the Unit, and (ii) repairing damages to the Unit or to its furnishings or fixtures (including replacement), normal wear and tear excepted. Staycaee is not limited to the Deposit to recoup damages and costs, and Tenant remains liable for any amounts not covered by the Deposit. No portion of the Deposit may be applied by Tenant toward any Tenant Fees, including the last month’s Accommodation Fee. Staycaee shall refund to Tenant any balance of the Deposit after making such deductions within twenty-one (21) days or sooner as required by law..

4. Use and Occupancy of the Unit

The Unit shall be used as a private, single family dwelling for residential purposes only and for no other reason. The Unit shall not be utilized for purposes of carrying on any business, profession or trade. Tenant shall not place or store any personal property outside of the Unit, and any unauthorized property so placed or stored is subject to removal and disposal by Staycaee or by the Landowner without prior notice. During the Term, the Unit will only be occupied by the Tenant and other authorized individuals listed on the Agreement, such as partners, spouses, and/or children (“Authorized Occupants”). All rules, limitations, prohibitions or restrictions imposed upon Tenant in this Agreement shall also be deemed to apply to Authorized Occupants, regardless of whether or not Authorized Occupants are specifically referenced in the applicable provision. Occupancy of any part of the Unit by any person other than Tenant or Authorized Occupants, including third-party tenants or visitors, for a period of ten (10) or more consecutive days or for more than a total of fifteen (15) days in any sixty (60) day period shall require Staycaee’s advance written permission. In no event may the number of occupants of the Unit exceed more than two (2) per bedroom at any given time. Tenant shall not commit, nor permit, any waste or nuisance upon, in or about the Unit or the Building. Tenant shall not take any action, nor permit any action, that interferes with the comfort, safety of enjoyment of the other occupants of the Building.

4. Care of Unit

4.1 Tenant shall maintain the Unit, furniture, furnishings and fixtures in a good, clean, and tenantable order and condition. Tenant also agrees to keep the interior of the Unit in good decorative order, consistent with the original decorative condition of the Unit at the Commencement Date, including all furniture, furnishings and fixtures. Tenant shall pay for or reimburse Staycaee for any furniture, furnishings or fixtures that are broken, lost, stolen or damaged during the Term.

4.2 It is Tenant’s obligation to report any maintenance issues, pest infestation, or other concerns related to the condition of the Unit to Staycaee as soon as reasonably possible, but in no event later than forty-eight (48) hours after Tenant becomes aware of such condition. Tenant will be responsible for the cost of any general repairs and maintenance resulting from damage to the Unit, the furniture or furnishings caused by Tenant, Authorized Occupants, or any of Tenant’s invitees or tenants. Without limiting the generality of the foregoing, Tenant acknowledges that Tenant shall be responsible for the cost of the clearance of stoppages in waste pipes, drains, water pipes or plumbing which are caused by improper use and shall reimburse Staycaee for such costs upon demand.

4.3 The Unit is equipped with a functioning smoke detection device(s) and, in some cases, with a functioning carbon monoxide detection device(s) (collectively, “Devices”). If the Devices are battery operated, Tenant is responsible for replacing the Devices’ batteries as necessary to maintain functionality; upon request, Staycaee may assist with the replacement of batteries during Tenant stay. Staycaee shall have a right to enter the Unit to check and maintain the Devices as provided by law. Tenant shall not, at any time, disable or remove an installed Device, and to do so will be considered a material breach of this Agreement.

5.4 Tenant shall not remodel, renovate, paint, refinish floors, or otherwise alter the Unit, common areas, or any other parts of the building. By way of example of prohibited alterations, but without limitation, Tenant shall not (i) apply adhesive paper to any cabinets, walls, or doors, (ii) hang planters, lighting or other fixtures from ceilings or walls, (iii) attach any coverings to floors or walls, or (iv) install any appliances or outside antennae in or on the Unit.

5.5 Tenant shall maintain the Unit in a manner that prevents the occurrence and infestation of mold or mildew in the Unit, including the use of equipped bathroom exhaust fans where applicable and/or opening windows as necessary to avoid excess moisture build-up.

5. Repairs & Maintenance

5.1 All communication relevant to repairs and maintenance tasks shall be made and carried out through Staycaee’s dedicated WhatsApp Chat. The Staycaee client experience team is available to assist from 09:00AM – 6:00PM, Monday – Friday. All non-urgent requests submitted outside of these normal working hours will be reviewed the following working day. Staycaee will handle all maintenance issues upon request and depending on the nature of the issue, there may or may not be an additional charge imposed on Tenant

5.2 Subject to applicable law, Staycaee and the Building property managers have the right to enter the Unit to perform repairs and inspections upon 24 hours’ notice, or upon no notice in the event of an emergency.

5.3 Tenant acknowledges that the Unit and the Building may, from time to time, require renovations or repairs to keep them in good condition and that such work may result in temporary loss of use of portions of the Building or the Unit. Such portion may include, by way of example but without limitation, swimming pools, fitness centers, laundry facilities, and other amenities. Tenant agrees that any such loss or resulting inconvenience will not constitute a reduction in housing services or otherwise warrant a reduction in Tenant Fees other than the pro-rated portion of any Additional Fee charged specifically for the impacted amenity.

6. Relocation

Circumstances may arise from time to time that render a Unit unavailable for all or part of the Term; such circumstances include (but are not limited to) significant building maintenance or natural disaster. Staycaee reserves the right to relocate Tenant to another Unit of comparable quality, in the same Building or a comparable quality Building, upon reasonable notice, should the originally booked Unit become unavailable for any reason. In the event that Staycaee notifies Tenant of its intention to relocate Tenant and Tenant does not desire to be relocated, or if the Unit otherwise becomes unavailable during the Term, Tenant has the right to cancel the Agreement and to receive a refund of the remaining Tenant Fees on a pro-rated basis. Neither Staycaee nor the Landowner will be liable for any further amounts in respect of the cancellation of the Agreement. Should Tenant initiate a request to relocate to another Staycaee apartment, and such request is not the result of a bona fide deficiency in the originally booked apartment, a Relocation Fee equal to one-half of the monthly Accommodation Fee will be payable by Tenant to Staycaee. In case of Tenant’s written notice to Staycaee at least 30 days prior to the requested relocation date, the Relocation Fee will not apply. Any Relocation initiated by the Tenant would incur the prevailing Accommodation Fee, Utility Fee, and all other Tenant Fees for the new Unit.

7. Building Rules and Regulations

Tenant, the Authorized Occupants, Tenant’s invitees and visitors shall comply fully and at all times with all rules and regulations of the Building, as well as any restrictions imposed by the Landowner and provided by Staycaee to Tenant. Building rules are available upon request. Tenant is responsible for ensuring that its invitees and visitors comply with all such rules, regulations and restrictions. Any failure by Tenant, the Authorized Occupants, or Tenant’s invitees or visitors to comply with the rules and regulations of the Building will be a material breach of this Agreement, and Staycaee will be entitled to terminate the Agreement and require Tenant to vacate the Unit.

8. No Assignment, Subleasing or Short-Term Rental

Tenant may not assign its rights under this Agreement. Tenant may not sublet or transfer possession of all or any part of the Unit to any third party. Tenant may not list the Unit on any short-term rental site such as AirBNB, VRBO or other such service. Any advertising or on-line postings as well as actual rentals of the Unit to vacation or short-term tenants by Tenant constitutes a material breach of this Agreement and, subject to applicable law, Staycaee will be entitled to terminate this Agreement and require Tenant to vacate the Unit. Any person who is not the Tenant or an Authorized Occupant who occupies any portion of the Unit, for any period of time for any consideration whatsoever (including, without limitation, the payment of money and/or barter of other goods, services, or other property occupancy rights) is not deemed to be a tenant or visitor hereunder, and such occupancy shall constitute an unauthorized subletting or assignment under the terms of this section.

9. Non-Smoking Policy

The Unit is non-smoking. Smoking is only permitted in the outdoor areas. Smoking of any substance is not allowed in the Unit. Staycaee will charge, and Tenant agrees to pay, a damages fee of US EUR500 for each violation of this policy, in addition to the actual costs for replacement of furniture, additional deep cleaning services, repainting, and other remedial services required to return the Unit, its furniture, and furnishings to its prior condition. Tenant shall inform his or her tenants or invitees of the Unit of this smoking prohibition and shall be responsible for their adherence to it. Any breach of this section or violation of this non-smoking policy by Tenant shall be deemed a material breach of the Agreement and grounds for termination thereof. Tenant acknowledges and agrees that there may be other units in the Building where smoking is permitted, that Staycaee has no ability to prevent such smoking, and that Staycaee shall not be liable for any damages or injury to Tenant’s health or personal property in connection with the use of tobacco or tobacco products by any other occupant in the Building. Tenant shall promptly notify Staycaee in writing of any incident where smoke is migrating into the Unit from sources outside of the Unit.

10. Keys & Premises Access Cards/Controls

Tenant will receive keys or electronic access cards and may receive parking controls for the Unit and/or the building. Tenant is responsible for the security of the Unit until all keys, access cards and/or parking controls have been returned to Staycaee. Tenant may not change, rekey the locks or add additional locks or security devices to Unit. Lost keys, access cards and parking controls will incur an additional fee of EUR 50 per lost item or as set forth in Staycaee’s currently posted schedule of additional fees, as that schedule may be updated from time to time in Staycaee’s sole discretion.

11. Lockout Policy

In the event that Tenant becomes locked out of the Unit or the Building, Staycaee or the Building may charge an additional fee for lockout services in the amount of EUR80 per lockout or as set forth in Staycaee’s currently posted schedule of additional fees, as that schedule may be updated from time to time in Staycaee’s sole discretion.

12. No Criminal Activity

The Unit may only be used as a residential dwelling. No use of the Unit or the Building by Tenant or Tenant’s visitors for activities of an illegal nature will be tolerated, whatsoever. Violation of this policy constitutes a material breach of this Agreement, and Staycaee reserves the right to immediately terminate this Agreement in connection with any violation of this policy.

13. Subordination

The Tenant accepts that the present Agreement shall be subject to and subordinate to the terms of the master lease between Staycaee and the Landowner (the “Lease”). Upon the termination of the Lease for any reason, this Agreement shall subject to and shall be honored by the terms specified in Section 6 “Relocation”.

14. Termination

14.1 This Agreement is for a fixed term. This Agreement serves as at least thirty (30) day written notice from Staycaee to Tenant that Staycaee wishes to terminate the booking on the End Date. This Agreement also serves as at least thirty (30) day written notice from Tenant to Staycaee that Tenant wishes to terminate the reservation on the End Date.

14.2 Except where limited by law, we may, upon written notice, terminate this Agreement immediately upon the occurrence of (i) damage to the Unit by Tenant, (ii) Tenant’s violation of any Building rules and regulations, (iii) criminal activity by Tenant, (iv) Habitual Late Payment, (v) Tenant’s material breach of this Agreement, or (vi) such other event as otherwise specifically set forth in this Agreement.

15. Vacation of Unit

Tenant must vacate the Premises on or before the End Date. Upon termination of the Agreement, whether occurring on the End Date or by early termination, Tenant shall completely vacate the Premises and any parking or storage areas; and deliver all keys, furnishings, if any, and the Unit to Staycaee in the same condition as received excepting normal wear and tear. It is agreed by the parties to this Agreement that delivery of possession shall be deemed to occur when Tenant delivers the keys to the Unit to Staycaee or Staycaee’s agent during normal business hours as stated in this Agreement. If Tenant fails to vacate the Unit by the specified End Date or earlier termination date of this Agreement, Staycaee reserves the right to enter the Unit and remove all remaining personal belongings, subject to any legal restrictions. In addition, if Tenant fails to vacate the Unit by the specified End Date or earlier termination date of this Agreement, Staycaee may recover from Tenant, in addition to possession, (i) two times the monthly Tenant Fees during Tenant’s holdover, plus (ii) damages sustained by Staycaee, plus (iii) Staycaee’s costs of recovering said amounts and possession, including reasonable attorney’s fees.16. Applicable LawThis Agreement is subject to the law of the jurisdiction where the Unit is located and any disputes will be handled by the courts of that jurisdiction.

17. Disclaimer

Staycaee will not be held responsible for any claims which result from any of the following: (i) the fault of the person(s) affected or any member(s) of their party, or (ii) the fault of a third party not connected with provision of accommodation by Staycaee which could not have been predicted or avoided, or (iii) an event or circumstance which could not have been predicted or avoided even after taking reasonable care.

18. Use of Facilities at Own Risk

Operating instructions for various appliances available within the Unit may be provided upon Tenant’s request. Tenant is responsible for following all safety instructions when using the appliances. For further assistance, Tenant should seek immediate assistance from Staycaee. In cases where facilities or amenities such as swimming pools, fitness equipment, garden equipment, boats etc. are available, their use is strictly at Tenant’s own risk and in Tenant’s own discretion, and must be in accordance with the Building’s rules and regulations.

19. Force Majeure

Staycaee does not accept liability nor pay any compensation for any unforeseen events that may take place in the Unit or the Building outside of Staycaee’s control. Any such events will be considered events of “Force Majeure” and NOT as negligence. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, swimming pool closure, power outages, air-conditioning failure, elevator shut downs, TV telephone or internet service interruptions, water shortages, construction noise, evacuation by authorities, and all similar events. Any delays in the performance of any obligation of Staycaee under this Agreement shall be excused to the extent that such delays are caused by events of Force Majeure, and any time periods for performance will be extended accordingly.

20. Indemnification and Hold Harmless

Tenant shall be liable for, and shall, to the fullest extent permitted by law, indemnify and hold harmless Staycaee and the Landowner from any and all damages to any property or physical injury to any person arising as a result of any act or omission by Tenant, Tenant’s visitors, or any person occupying the Unit or visiting Tenant on the premises. Any damage or loss caused by Tenant or any of Tenant’s visitors throughout the duration of the Term must be reimbursed by Tenant at the time of any incident and prior to the end of the Term.

21. Confidentiality

Tenant shall keep the terms of this Agreement confidential and will not disclose the same to any other person or entity, except as may be required by the order of a court of competent jurisdiction or as otherwise allowed by law.

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